Returns received outside of the 28 day period will not be accepted and will be shipped back to you at your cost. You must return the goods to Arrow Cycles, 312 Newark Road North Hykeham, Lincoln, Lincs, LN6 8XJ. However if your order has been dispatched then you have 7 days from the day the goods were received to inform us of you intention to return and then 28 days from the day the goods were received to return the item. If your order has not yet been dispatched then in most cases we should be able to cancel it immediately and process you a refund.
Any signs of over handling or damage will result in a surcharge or even refusal of ex-change.
If for some reason you are not happy with your purchase from .uk we offer a 28 day returns policy for replacement, in-store credit or refund.Īny item returned must be in unused condition, tags still attached and in the original packaging, you also must have your receipt.